Refund & Cancellation Policy

1. Scope

This Policy applies to paid services purchased directly through HoliTalent, including eligible training, project, resume, coaching, career-support, assessment, or other digital services, unless different terms are clearly shown before purchase or agreed in writing.

2. Review Before Purchase

Please review the service description, eligibility, inclusions, access period, schedule, prerequisites, and price before paying. Contact us before purchase if a material detail is unclear.

3. Cancellations

Once service access is granted, a request is accepted for processing, a session is scheduled, digital material is made available, or work has begun, the purchase cannot ordinarily be cancelled.

4. General No-Refund Rule

Successfully paid and activated services are generally final and non-refundable, including where a user changes their mind, does not use or complete the service, only partially uses the service, misses a scheduled activity, or does not achieve a desired academic, career, interview, internship, or employment outcome.

5. Billing and Service Exceptions

• Duplicate charges for the same transaction.
• A payment is captured but the purchased service is not created or made available because of a verified technical failure.
• HoliTalent cancels a prepaid service before delivery and no reasonable replacement or rescheduling option is provided.
• A refund or remedy is required by applicable law or expressly approved in writing.

6. Courses, Projects, Coaching, and Digital Services

Access to downloadable materials, project resources, booked coaching, resume work, interview support, training content, or similar digital services may begin immediately or soon after payment. Once such access or work begins, the service is treated as activated for purposes of this Policy.

7. Institutional Programs

Where an institution purchases services on behalf of students or participants, refund and cancellation rights are determined by the agreement between HoliTalent and that institution. Individual participants should contact their institution for institution-funded payments.

8. How to Raise a Request

Email us with the account email, transaction reference, payment date, service purchased, amount, and a concise explanation of the issue. We may request additional information needed to verify the transaction or service status.

9. Processing Time

If a refund is approved, we will normally initiate it within 5–7 business days using the original payment method where reasonably possible. Banks, wallets, card issuers, and payment providers may require additional time to reflect the credit.

10. Policy Updates

We may update this Policy for service, operational, payment-provider, or legal reasons. The version applicable to a purchase is the version in effect when that purchase is made, unless applicable law requires otherwise.